Privacy Policy

TGG Builders LLC (“we,” “our,” “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our website and A2P messaging services provided through the XLeads platform (“Service”).

1. Information We Collect

We may collect the following types of information:

Personal Information: Name, email address, phone number, billing details, and account credentials provided when you register or interact with our Service.

Messaging Data: Recipient contact information, opt-in/opt-out requests, message content, and delivery reports associated with campaigns.

Usage Data: IP addresses, browser type, device information, and analytics related to your use of the Service.

Payment Information: Limited payment details necessary to process transactions (processed securely by third-party payment providers).

2. How We Use Your Information

We use collected information for purposes including:

Providing and maintaining the Service.

Managing customer accounts and billing.

Sending transactional, service-related, and compliance notifications.

Ensuring compliance with legal and carrier requirements.

Improving Service performance and user experience.

Detecting, preventing, and addressing fraud, abuse, or unlawful activity.

3. SMS and Messaging Compliance

You are responsible for ensuring proper opt-in consent before uploading or messaging contacts.

Recipients can opt out at any time by replying “STOP” or as otherwise instructed.

We maintain and enforce compliance with the Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, and CTIA Messaging Principles.

We may monitor messaging activity to prevent spam, abuse, or prohibited content.

4. Sharing of Information

We do not sell personal information. We may share data only in the following limited cases:

With Service Providers: To facilitate hosting, messaging delivery, analytics, and payment processing.

For Legal Reasons: To comply with laws, regulations, subpoenas, or lawful government requests.

Business Transfers: In connection with a merger, sale, or acquisition of company assets.

With Consent: When you give us explicit permission to share your information.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no system is 100% secure, and we cannot guarantee absolute protection of your data.

6. Data Retention

We retain personal and messaging data only as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements.

7. User Rights

Depending on your jurisdiction, you may have the right to:

Access, correct, or delete your personal information.

Withdraw consent for certain data uses.

Opt out of marketing communications at any time.

Request a copy of the data we hold about you.

Requests can be submitted to: [[email protected]].

8. Third-Party Services

Our Service may link to third-party websites or services (including XLeads). We are not responsible for the privacy practices or policies of third parties.

9. Children’s Privacy

Our Service is not directed at, and should not be used by, individuals under 18. We do not knowingly collect personal data from children.

10. Changes to This Policy

We may update this Privacy Policy periodically. The “Last Updated” date at the top will reflect the most recent revision. Continued use of the Service indicates your acceptance of the updated policy.

11. Contact Us

For questions, concerns, or privacy-related requests, please contact us at:

TGG Builders LLC

Email: [[email protected]]
Phone: [440-644-4488]